Terms and conditions

Our privacy policy
We do not share any information about our customers with third parties.

How can I make payment?
We accept Master Card, Visa, PayPal, Sofort and Klarna payments. 
While paying with credit or debit card, your card details are confidential, encrypted, and can not be read by anyone other than your bank. There are no extra charges for any kind of payment.

What about delivery?
We normally ship within 2-4 days after receiving the order. We ship worldwide, mostly with Deutsche Post. We do not provide tracking ID, if you need it, please contact us before making the order.

Estimated delivery time is:

  • 2-3 business days within Germany,
  • 4-10 business days to most EU countries,
  • 5-20 business days to the USA, Australia, New Zealand.
  • Currently due to pandemic it can take longer, we have no influence on it and kindly ask you to have some patience.

    Shipping costs are:

  • 1,9 EUR - tools and accessories within Germany
  • 3,79 EUR - yarn within Germany
  • 3,7 EUR - any item worldwide.
  • Every order up to 75 EUR is freight-free.

    Our returns policy
    We do all the best to make you happy with our yarn and tools. 
    But if you unpack the parcel and see it is not exactly what you expected, please email us at woolfieyarn@gmail.com.

    Returns must be pre-authorized. Item should be returned in the same condition as it was received, including original package.

    Please note that return shipping fees are under customer's responsibility.

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