Shipping & Payment

We carefully prepare and pack every order in Nürtingen, Germany, and ship to customers around the world.

Order Processing

Orders are usually prepared and dispatched within 1–2 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays in Germany.

Delivery estimates below are calculated from the date of dispatch, not the date the order is placed.

Shipping Within Germany

We offer the following shipping options:

• DPD with tracking: €4.50

• DHL with tracking: €5.50

• Free shipping on orders of €90 or more

Estimated delivery time: 3–5 business days after dispatch.

International Shipping

We ship to many countries worldwide.

For destinations covered by our standard international shipping rates:

• Standard shipping without tracking: €4.70

• Shipping with tracking: €7.70

• Free shipping on orders of €90 or more

Country-specific rates and restrictions may apply. The available shipping options and final charges are displayed at checkout.

Estimated delivery times after dispatch:

• Most European destinations: 4–10 business days

• USA, Australia and New Zealand: 5–20 business days

• Other destinations: Delivery times vary depending on the country and local postal services

International deliveries may take longer due to customs processing, postal delays or other circumstances beyond our control.

Shipping to the United States

For orders shipped to the United States:

• Orders below $150: $30 shipping with tracking

• Orders of $150 or more: Free shipping with tracking

If your checkout displays a higher shipping charge because products from different shipping categories are combined, please contact us. We will review the charge and refund any incorrectly charged difference.

Shipping to the United Kingdom

We currently accept orders for delivery to the United Kingdom only when the total value of the goods exceeds £135, excluding shipping costs.

Eligible orders are shipped free of charge with tracking via DHL.

Please contact us before ordering if you have any questions about delivery to the UK.

Customs Duties and Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes or handling fees.

Unless explicitly stated otherwise at checkout, these charges are not included in our prices or shipping fees and are the responsibility of the recipient.

We cannot guarantee that additional charges will not apply.

Tracking and Delivery

Tracking information is provided for shipping methods that include tracking.

Standard untracked shipments do not include tracking information.

Delivery times are estimates and are not guaranteed. If your parcel is delayed or you have any concerns about your delivery, please contact us and we will do our best to help.

Payment Methods

We accept the payment methods displayed during checkout.

Available payment options may vary depending on your country and the selected currency.

Payments are processed securely through the payment providers available in our online store.

Contact

If you have any questions about shipping, delivery or payment, please contact us:

Woolfie Yarn
Email: woolfie.yarn@gmail.com